Shipping and return policies for Rebel Music

Shipping Info

At Rebel Music we aim to dispatch all garment and small merchandise or sticker orders within 48 hours.

Bulk orders will be dispatched in approximately 5 – 7 days depending on stock levels and order volumes.

Delivery times may vary depending on the destination, however approximate delivery times are as follows:

UK: 7 – 10 Days
Europe: 10 – 14 Days
Rest of the World: 14 – 21 Days
All of our smaller orders (below 2kg) are dispatched via Royal Mail. For peace of mind, a unique parcel reference is allocated to deliveries where the customer has selected a tracked delivery. This reference will be included in the dispatch conformation notification that is sent out once orders are complete. Please note that the ‘Signed For’ system is not a full tracking service and the information given will only update on the website if a delivery has been attempted and either missed or signed for.

Any orders where the customer has selected the standard (untracked) delivery option will still be provided with a dispatch confirmation, however this will not include any parcel information. Royal Mail do not allocate references to parcels that are sent via their standard service so we strongly advise to use the benefits of a tracked delivery. Please note that if an untracked parcel becomes lost we reserve the right to refuse any claims for replacements based on the grounds that we are unable to determine whether the parcel has truly been lost or has in fact been delivered without our knowledge. If this should occur, we will review the situation based on each individual order claim and notify the relevant party of our decision.

For all UK orders in excess of 2kg we will dispatch via UK Mail. These deliveries are fully tracked and our courier should notify you of your 1 hour delivery slot on the morning of your delivery. Please ensure that either your phone number or email address has been provided when ordering so we can pass this information on to the courier. This is the ONLY time that any of your personal information will be shared with a third party.

Once your order is complete we will issue an automated dispatch confirmation directly from our store. If a tracked delivery has been selected then this email will contain your tracking details.

If your delivery has been missed our couriers should leave a collection card where you can either contact the courier quoting your reference number to arrange a redelivery or visit your local collection point.

We are unable to leave notes for our couriers to leave parcels in safe places due to the requirement of a signature. If you would like your parcel left in a designated area, or would like to collect them from the local collection point please visit either the Royal Mail or UK Mail websites and amend your delivery.

If your parcel has not been received within 14 days in the UK, or 21 days for the rest of the world, please contact one of our sales team at: info@dtmerchandise.co.uk.

Any parcels that return undelivered or uncollected will require an additional shipping charge before being dispatched again.

Return Policy

Returns Policy

Branded Clothing orders:

If you are not 100% satisfied with your purchase, you can return the product for a refund or exchange the product for another of the same value. Returns and exchanges will only be available if the following conditions are met:

• All items must be returned with a copy of the original packing slip and the original packaging. If the packaging has been unsealed and the garment removed, please include the old packaging in the return parcel where possible.
• All items must be unworn, unwashed and in its original condition.
• Contact must be made within 24 hours of receiving your order. This can either be done via the contact form on our website or via email. Please ensure your order number is quoted as the subject of your return notification. All items that arrive without prior notification will not be subject to a refund or exchange.

If the above conditions are met you may return your item for a refund or exchange for a different size or colour. If an exchange is selected you will not be subject to a restocking fee, but extra shipping charges may occur. If you wish to exchange your item for an alternative garment, please select a garment of similar value as any differences will not be refunded. If the above conditions are not met, we regret to inform that we are unable to process any claims for exchanges or refund. A restocking fee will be applied for all refund requests (details below).

Merchandise orders:

We take pride in the quality of the merchandise we produce for our customers however unlike our branded clothing orders, merchandise cannot be cycled back into stock due to the unique customisation. The only instances where we can accept returns for merchandise orders are as follows:

• Your order has arrived faulty (damaged or misprinted)

• You receive a delivery which does not match your order

If your order has arrived faulty, please include supporting photographs in your email communication so we can make an initial assessment of the faults. All notifications for faults and returns must be made within 24 hours of receiving your delivery. Failure to notify us within 24 hours would be seen as though the order has been inspected and accepted in which we are unable to offer refunds.

We may offer to provide free replacements for any misprints which the customer is able to either accept or refuse.

Please note that the items must arrive back at our office before any refunds or exchanges can be actioned.

Restocking Fee

Branded Clothing orders:

All refund requests are subject to a 15% restocking fee which will be deducted from your refund. The restocking fee will increase to 30% if your garments have personalised names on the back as we are unable to return them to stock.

Please note shipping costs are not refunded unless a garment is delivered which you did not order.

3rd Party Damages

Once deliveries leave our office, we have no control over how the parcels are handled. We reserve the right to disqualify damage claims if we believe the damage was made in transit by couriers.